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define roles in social media marketing team

Building an effective social media team is not just about hiring talent; it’s about organizing that talent strategically. Without clearly defined roles and responsibilities, even the most creative minds can become ineffective. In our case, the journey to building a successful marketing strategy began with restructuring the internal dynamics of our social media team. This case study outlines how proper role definition reshaped our campaign results and internal workflows. The Rise of Role Confusion At first, we believed in a lean structure where everyone handled multiple social tasks. A content creator would also manage scheduling, community engagement, and even analytics. While agile in theory, the lack of specialization led to inconsistent results, missed deadlines, and burnout. The team often operated reactively rather than strategically. The Core Problem We Encountered Our campaigns were failing to scale. With overlapping responsibilities, team members lacked ownership a...